Settings

The Settings page is where you set up the basics about your business — what it’s called, where it is, when it’s open, what tax you charge, where Zavo sends your payouts, and which venues sit under your account.

Most of these screens are set-and-forget — you’ll fill them in once during onboarding and only come back when something genuinely changes (a new VAT rate, a new bank, a new branch).

You’ll find the page in the left sidebar at the very bottom under Settings.

The Settings page at a glance

Across the top, you’ll see the page title Settings with the subtitle “Manage your business settings and preferences”.

Underneath sits a row of three tabs:

Most of the editable settings (tax, opening hours, regional preferences) apply to the location you’re currently viewing. Use the location switcher at the top of the dashboard to choose which venue’s settings you’re editing.

General tab

The General tab has four cards stacked top to bottom — Business Profile, Regional Settings, Operating Hours, and Tax Configuration — followed by a Save Changes button at the very bottom.

Business Profile (not yet saved)

Your business identity and how guests reach you. Edits to these fields currently don’t persist — they reset when the page reloads. The Upload Logo button is also a placeholder and does not yet open a file picker. The fields here:

Regional Settings (not yet saved)

The defaults that drive how dates, times, and money are shown across the whole product. Edits to these dropdowns currently don’t persist — they reset on reload. For the currency that actually prints on receipts, use Format on the Printing & Receipts page, which offers a much wider list (28 currencies). Five dropdowns:

Operating Hours (not yet saved)

A simple weekly schedule — one row per day, Monday to Sunday. Edits currently don’t persist — they reset on reload.

Each row has:

• The day name on the left
• An Open / Closed toggle — flip to Closed for a day off and the time inputs disappear
• An opening time input
• The word “to”
• A closing time input

Closing times can roll over past midnight (e.g. 11:00 to 00:00 for a Friday night service that runs until midnight).

Tax Configuration

Your VAT rates and service charge — these drive how prices and totals are calculated on every order.

Four fields side by side:

Tap Save Changes at the bottom of the General tab to commit the tax fields. A green “Settings saved successfully” message appears next to the button when it’s done.

Payment Processing tab

The Payment Processing tab has two cards — Card Processing Rates (read-only) and Payout Bank Accounts (editable).

Card Processing Rates

A read-only summary of the card fees you’ve been quoted. Two side-by-side tables:

• In-Person — fees that apply when guests pay at a Zavo terminal or at the table.
• Online — fees that apply to online orders or payment links.

Each table has three columns:

If you haven’t finished onboarding, you’ll see “Fee plan unavailable. Complete onboarding to view your rates.” instead.

Payout Bank Accounts

Where your payouts land. The card title sits at the top with an + Add Account button on the right.

Each existing account is shown as a row with:

• A small bank icon
• The bank name (e.g. Barclays)
• A row of status badges — see the legend below
• The last four digits of the account number, then the sort code in NN‑NN‑NN format

The status badges you might see:

To the right of each row sit the action buttons:

• Set Primary (only on verified, non-primary accounts) — sends future payouts to this account instead of the current primary.
• Trash icon (only on non-primary accounts) — removes the account.

You can’t remove the primary account directly — first set another account as primary, then remove the old one.

Adding a bank account

Removing a bank account

Tap the Trash icon at the end of any non-primary row. A confirmation dialog asks “Are you sure you want to remove this bank account? This action cannot be undone.”

Tap Remove (red) to confirm or Cancel to back out.

Account tab

The Account tab has three cards — My Profile, Organization Structure, and Danger Zone.

My Profile (not yet saved)

Your personal account details — separate from the business profile. Edits to the Full Name / Email / Phone fields currently don’t persist, and the Update Password button does not yet submit anything. The displayed values are placeholder defaults and may not match your actual signed-in user.

The card has two columns:

Left column — your contact details:

Right column — change your password:

• Current password
• New password
• Confirm new password
• Update Password button

Organization Structure

Zavo arranges your business in three layers:

• Organization — the top-level company that owns everything (e.g. “Zavo Hospitality Ltd”). You only have one.
• Accounts — brands or sub-businesses under the organization (e.g. “Zavo Italian”, “Zavo Sushi”). You can have several.
• Locations — individual physical venues under each brand (e.g. “Soho”, “Shoreditch”). You can have several per brand.

The card shows them as a tree:

• The organization sits at the top in a grey card with an Owner badge on the right.
• Indented underneath are your accounts, each in its own row showing the brand name and how many locations sit under it.
• Indented under each account are the locations themselves, each showing its name and address.

Tap the chevron icon on an account row to collapse or expand its locations.

The action buttons on each row:

At the bottom of the tree sits an + Add Account button.

Adding a new account (brand)

Adding a new location (venue)

Danger Zone

A single red-bordered card at the bottom of the Account tab.

Inside, one row labelled Close Account — Permanently close your Zavo account, with a red Close Account button.

Tapping it opens the same support dialog described above, asking you to email or call Zavo support to close your account. Closing is irreversible and affects all your data, so it’s handled by the team in person.

Multi-location notes

A few settings on this page behave differently depending on whether you’re thinking about the venue you’re viewing or the whole business:

• General tab — Business Profile, Regional Settings, Operating Hours, and Tax Configuration are all configured per location. Use the location switcher at the top of the dashboard to pick which venue’s settings you’re editing.
• Payment Processing tab — Card rates and bank accounts are also configured per location, since payouts are typically scoped to the venue that took the payment.
• Account tab — My Profile is your personal account (the same wherever you are), and the Organization Structure shows the whole business at once.

Quick recap — the moves you’ll do most

These actions work today:

• Change your standard VAT rate → General → Tax Configuration → update Standard VAT Rate (%) → Save Changes
• Switch on automatic 12.5% service charge → General → Tax Configuration → set Service Charge (%) to 12.5 → Save Changes
• Switch between tax-inclusive and tax-exclusive pricing → General → Tax Configuration → flip Pricing Display → Save Changes
• Add a new bank account for payouts → Payment Processing → + Add Account → bank name, 8-digit account number, 6-digit sort code → Add Account
• Switch which bank account receives payouts → Payment Processing → on the new account row → Set Primary
• Add a brand-new venue under an existing brand → Account → Organization Structure → + icon next to the brand → name and address → Create Location → save the manager PIN
• Add a new brand → Account → Organization Structure → + Add Account → brand name → Create Account
• Edit or delete a brand or venue → Account → Organization Structure → Pencil or Trash icon → Email Support or Call Support from the dialog
• Close your Zavo account → Account → Danger Zone → Close Account → Email Support or Call Support from the dialog

These don’t persist yet — the UI is in place but edits reset on reload:

• Updating your business address, logo, legal name, phone, email, website, or business type (Business Profile)
• Changing timezone, currency, date format, language, or first day of week (Regional Settings)
• Marking a day as closed or adjusting opening times (Operating Hours)
• Updating your full name, email, phone, or password (My Profile)

Next steps

• Users — invite team members and decide what each can see in the dashboard
• Permissions — control what POS staff can do at the venue
• Devices — register the iPads that run the POS, KDS, and handheld apps
• Terminals — pair and configure your card payment terminals
• Billing — view your subscription, invoices, and payment method