Printing & Receipts

The Printing & Receipts page is where you decide two things:

1. What your printed receipts look like — your logo, business name, address, VAT number, the thank‑you message at the bottom, what to show or hide on each receipt, even custom lines like a promo code or social handle.
2. Which printers you have and what they do — the till receipt printer at the front, the kitchen printer at the pass, the bar printer behind the bar.

Everything’s in one place with a live preview on the right that updates as you type, so you can tune the layout before you save.

You’ll find the page in the left sidebar under Printing & Receipts.

Account view vs location view

The page changes depending on what’s selected in the location switcher at the top of the Dashboard.

• A specific location is selected — you see all five receipt tabs and can manage that location’s printers. This is what you’ll use most of the time.

• The whole account is selected — you only see two tabs (Print and Format) and a blue banner reading “You are editing default print and format settings for all locations. Receipt headers, footers, and printers are configured per‑location — select a location from the sidebar.”

  Use this view to set defaults that apply to every venue at once, plus the Apply to all locations button on the Format tab to push paper size and currency settings out everywhere.

The rest of this guide assumes you have a location selected unless noted otherwise.

Receipt Settings — the five tabs

The big card at the top is your receipt editor. It has five tabs across the top and a live preview down the right side.

Each tab has its own Save button — you don’t lose work by switching tabs, but nothing is committed until you save.

The live preview

The right side of the card is a real‑time mock of what a printed receipt will look like, in monospace font and the actual paper width you’ve chosen. It updates as you type and toggle settings, so you can see straight away whether removing the date or hiding the tip line will make the slip look right.

If you change the Paper Width to 58mm the preview gets narrower, mirroring real life.

Header tab — the top of every receipt

This is where you set up everything that prints above the items.

Logo

The first thing in the tab. Two states:

• No logo yet — you’ll see a single Upload Logo button. Tap it, pick a file from your computer.
• Logo already uploaded — the preview appears in greyscale (the way thermal printers will print it), with two buttons:
  • Replace — pick a new file
  • Remove — delete the current logo

A small note underneath reads “Image will be optimized for thermal printing (max 576x200px, grayscale)”. Files up to 5 MB in PNG, JPEG or SVG format work.

Once a logo exists, a toggle appears below it: Show Logo on Receipt. Switch it off if you’d like to keep the file uploaded but hide it from receipts for now (handy for seasonal logos).

The text fields

Below the logo, six fields fill the rest of the header:

• Business Name — usually the venue’s trading name as you want it printed
• Address Line 1 — street and number
• Address Line 2 — city, postcode (or anything else that doesn’t fit on one line)
• Phone — the number a guest can call you on
• VAT Number — your tax registration. Required by law on receipts in most countries
• Custom Message — a short line at the very top, e.g. “Now serving brunch on weekends!”

When you’re done, tap Save Header at the bottom.

Footer tab — the bottom of every receipt

Four fields, all optional but each useful:

• Thank You Message — a short line, e.g. “Thank you for dining with us”
• Website — your URL, prints in the footer so guests can find you online
• Return Policy — short policy text, e.g. “Returns accepted within 30 days with receipt”. Useful for retail‑style venues
• Custom Text — anything else — social handles, an Instagram tag, an event date

Tap Save Footer when you’re done.

Elements tab — extra custom rows

For when the standard header and footer fields aren’t enough — for example, if you want to add a Promo Code to every receipt, or a special line in the totals area for a seasonal surcharge.

Until you create one, the tab shows a dashed empty box reading “No custom elements yet.”

Adding a custom element

Tap Add Element at the bottom. A new card appears with four fields:

• Type — a short tag for your own reference, e.g. promotion or socials
• Position — where the line should appear on the receipt:
  • Header — between the business info and the items
  • Line Item — within the list of items
  • Totals — alongside the subtotal and total
  • Footer — at the very bottom
• Label — what’s shown on the left of the line, e.g. Promo Code
• Value — what’s shown on the right, e.g. SUMMER‑25

Add as many as you need with Add Element again. Each card has a small red trash icon on the right to remove it.

When you’re done, tap Save Custom Elements at the bottom.

The live preview updates as you add and edit elements so you can see exactly where each line will land.

Print tab — what prints and what shows up

This tab controls automatic printing (which copies pop out without anyone asking) and what extra info appears on every receipt.

Auto‑Print Settings

A box of four toggles:

• Print customer copy — slip handed to the guest after payment
• Print merchant copy — second slip kept for your records
• Print kitchen ticket — a ticket fired to the kitchen prep station
• Email receipt by default — when guests provide an email, automatically send them a digital copy

Most full‑service venues turn on customer copy and kitchen ticket and leave the rest off. Quick‑service or counter venues sometimes also turn on merchant copy for cash‑drawer reconciliation.

Display Options

A box of eight toggles deciding which optional pieces appear on every printed receipt:

• Show itemized tax — a separate line for tax (e.g. VAT (20%) £5.75)
• Show server name — the server who took the order
• Show table number
• Show order number
• Show date & time
• Show payment method — e.g. Visa ending 4242
• Show tip line — a blank line for the guest to write a tip on the merchant copy (handy in tipping cultures)
• Show signature line — a blank line for the guest’s signature

Tap Save Print Options at the bottom to commit.

Format tab — currency, locale, paper

The settings that decide how numbers and dates look on the receipt and what size paper your printer takes.

• Currency — pick from the dropdown. Each entry shows code, symbol and name (e.g. GBP — £ British Pound, USD — $ US Dollar, EUR — € Euro). 28 currencies are supported here — this is the canonical list, and it’s broader than the short list on the Settings → Regional Settings page.
• Date Locale — controls how dates are formatted. e.g. en‑GB for 16 Apr 2026, en‑US for 4/16/2026. Most users can leave this on the default for their country.
• Timezone — where dates and times are calculated for, e.g. Europe/London. Set this to your venue’s timezone so the times on receipts match the wall clock.
• Paper Width — pick 58mm (narrower, common in cafés and quick‑service) or 80mm (wider, the standard for full‑service restaurants). The preview on the right immediately switches to match.

Tap Save Format Options at the bottom.

Apply to all locations (account view only)

When you’re at the account level (instead of a single location), an extra Apply to all locations button appears underneath. Tap it to push the Format Options you’ve just set out to every venue in your account in one go.

While it runs, the button shows a spinner and reads “Applying…”. When it finishes, the Settings Saved confirmation tells you how many locations were updated.

Saving — what to expect

Every save shows a small Settings Saved confirmation dialog with a green printer icon and the message “Your receipt settings have been updated.” Tap outside or press Esc to close it.

If something goes wrong, a red banner appears at the top of the page with the error. Try saving again, or check your internet connection.

While a save is in progress, the relevant button is disabled and may show a spinner — just wait a moment.

All Printers — managing your hardware

Below the receipt editor card, a section titled All Printers lists every printer connected to the selected location.

The Add Printer button sits on the right of this section’s header. It’s disabled when you have no location selected (in which case an amber banner reads “Select a location to manage printer configuration for this site.”).

The empty state

Before you’ve added any printers, you’ll see a centred card with a printer icon, the heading “No printers connected”, and the line “Your configured printers will appear here”.

The printers table

Once you’ve added at least one, the printers appear in a table. Columns from left to right:

Adding a printer

Tap Add Printer in the top‑right of the All Printers section. A dialog titled “Add Printer” opens.

Editing a printer

Tap ⋯ on the printer’s row → Edit Printer. The same dialog opens, this time titled “Edit Printer” and pre‑filled with the current values.

You can change any field — name, connection type, IP, paper width, role, default status. Tap Save Printer at the bottom to commit, or close the dialog to discard.

Deleting a printer

Tap ⋯ → Delete Printer (red). The printer is removed from the location.

Refreshing a printer’s status

Quick recap — the moves you’ll do most

• Update your business address on receipts → Header tab → edit the fields → Save Header
• Change the thank‑you line → Footer tab → edit Thank You Message → Save Footer
• Stop the merchant copy from auto‑printing → Print tab → switch off Print merchant copy → Save Print Options
• Switch to 58mm paper → Format tab → pick 58mm → Save Format Options
• Add a new till printer → Add Printer → fill in name, connection, IP, role → Add Printer
• Add a special line for a promo → Elements tab → Add Element → set position, label and value → Save Custom Elements
• Make every venue use GBP and 80mm → switch to account view at the top → Format tab → set values → Apply to all locations

Next steps

• Prep Stations — attach each kitchen and bar printer to the right station so tickets land in the right place
• Devices — register the iPads that will print to these printers
• Menus — set the Default Prep Station on each category so items get routed correctly
• POS Payments — see how receipts are produced after a guest pays